Legal
Effective October 15, 2026
Cancel anytime from Billing, under Manage billing. You keep Pro until the end of the period you've already paid for, and you won't be charged again.
If a subscription charge caught you out, ask within 7 days of a monthly charge or 30 days of an annual charge, and we'll refund that charge in full and cancel the subscription. After that window, charges aren't refunded, and you keep Pro until the period ends.
We'll refund an upgrade in full if you ask within 14 days of buying it, as long as that tournament's bracket hasn't been generated yet. Once the bracket exists, the upgrade has been used and isn't refundable. A refunded upgrade is removed from the tournament.
Email support@bracketway.com with the email address on your account and the date of the charge. You can also ask Link's support, which handles payments for us; it can issue refunds itself in some cases.
Refunds go back to the original payment method and include any sales tax you paid. They usually show up within 5 to 10 business days, depending on your bank.
Anything this page doesn't cover, we'll look at case by case. Nothing here limits rights you have under consumer law.